Here's an overview of what to expect:
You’ll be notified by both email and text messages of your delivery progress.
Tracking Number:You’ll receive an email wth your tracking number as soon as DHL has your parcel.
On-route:The day of your delivery you’ll receive an email and text message with a 1 hour delivery window.
Making Changes to Your Delivery:Follow the link in your delivery notification to make any changes to your delivery.
Delivered:We are notified that you’ve received your parcel. Please make sure to keep your packaging for your collection.
Your products will be collected in the same packaging they were delivered in so no need to worry about packaging!
Packing for collection:Please repack your products in the same way you received them. There is a video provided below to show you how to do this.
On-the-day:The day of your collection you’ll receive an email with a 2 hour delivery window.
Collected:We are notified that we have received your parcel.
** We do our best to guarantee your delivery and collection dates but please be aware that in some circumstances there may be delays.